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Claim

Advise all claims to Chubb within 30 days of a claim event or as soon as reasonably practicable. (See below for contact details).

You must submit all supporting documentation as shown on your claim form.

Immediately report all loss, theft or damage under luggage and travel documents to the police and Transport Provider and obtain a written acknowledgment.

For liability claims do not make any admission or offer. Request the claim against you be put in writing.

Click below to download the claim form.

Download Claim Form

 

Please send your completed claim form to travelclaims.au@chubb.com or post to Chubb at the address, shown on your claim form.

* Cover is subject to the terms, conditions, limitations and exclusions as set out in the relevant PDS.

Chubb Holiday Protection is issued and underwritten by Chubb Insurance Australia Limited ABN 23 001 642 020, AFSL No. 239687 (Chubb) and distributed by Stayz Pty Ltd ABN 41 102 711 599 (Stayz) who is an authorised representative (AR No. 001232900) of Chubb. Chubb and Stayz only provide general advice and do not consider your objectives, financial situation or needs. To decide if this product is right for you, please read the Chubb Holiday Protection (International Travel Insurance or Cancellation Protection) Combined Policy Wording and Product Disclosure Statement (PDS) and Financial Services Guide (FSG) or the Chubb Holiday Protection (Domestic Travel Insurance or Cancellation Protection) Combined Policy Wording and Product Disclosure Statement (PDS) and Financial Services Guide (FSG).